Getting paid

We pay out your balance once a month through Stripe Connect, straight to your bank account. Before the first payout, you set up Stripe and accept the Creator Payout Agreement.

Set up payouts

Until you've set up payouts, the Payouts section sits on Dashboard → Earnings. It's always on Dashboard → Settings too, and that's where you change it later.

1. Tick I agree to the Creator Payout Agreement. Payouts can't run until you've accepted it.
2. Click Set up Stripe Connect.
3. Pick the country your bank account is in, then click Continue to Stripe. Stripe fixes this country when it creates your account, so check it before you continue.
4. Finish the setup on Stripe's site. You connect a Stripe account (or create one) and add your bank details there, so we never see them. Stripe also handles identity checks and tax forms.

Stripe Connect can pay creators in 33 countries: the United States, Canada, the United Kingdom, Switzerland, the 27 EU countries, Liechtenstein and Norway. If you're somewhere else, the Payouts section says "No payout method available yet". You can still publish and sell, and your earnings stay in your balance until we can pay you.

When money becomes available

A sale is held for 14 days before it's ready to pay out. That window covers refunds and disputes. After the hold, the money moves to your available balance.

If a buyer is refunded or disputes a charge after you've been paid, the amount comes off your balance, which can take it below zero. Your next earnings cover that first.

Getting paid out

Payouts run on the 5th of each month and send your available balance to Stripe, as long as it's at least $25 (the Payouts section shows the current minimum). From there, Stripe usually takes 2–5 business days to reach your bank. The Earnings page shows your pending and available balance and your past payouts.

One exception: revenue-pool earnings (from subscriptions and Gold) are already settled, so they skip the 14-day hold. There's more on how the pool works in how earnings work.

If something's wrong with your payouts

The Payout status card on Dashboard → Earnings says why a payout won't run. These are the usual reasons:

• Setup incomplete or Action needed. Stripe still needs details from you, and nothing is paid out until it has them. In the Payouts section, click Continue on Stripe or Update info on Stripe, and Stripe shows you what's missing. If the badge says Verifying, Stripe is checking what you sent and there's nothing for you to do.
• You picked the wrong country. You can't change it yourself, because Stripe won't change an account's country. Contact support and we'll reset your Stripe setup so you can start again with the right one. We can't reset it while a payout is in progress.
• You changed your payout destination. Switching to a different account pauses payouts for 5 days as a security check. The card shows the date they start again, and your balance carries over.
• Your payouts are on hold. Your balance is safe and is paid once the hold is lifted. Contact support to find out more.
• A payout failed. It shows as Failed in your payout history. Click Open Stripe in the Payouts section and check your details are up to date. If they look right, contact support and we'll sort it out. Your earnings are safe while you do.