Refund Policy

Version 2026-07-v1 — Last updated 2026-07-03

14-day window

You may request a refund for any purchase within 14 days of the transaction date. Refund requests are evaluated on a case-by-case basis; DungeonStock administrators have final discretion.

How to request a refund

Email support@dungeonstock.com with your order ID and a brief description of why you'd like a refund. We'll respond within 3 business days.

What happens when a refund is approved

When a refund is approved, your access to the refunded asset is revoked immediately. Any downloaded copies must be deleted in accordance with the buyer license.

Chargebacks

Initiating a chargeback with your bank or card issuer is treated separately from this refund policy. Chargebacks may result in immediate suspension of your account pending investigation. Where possible, we encourage buyers to contact us first.

EU/EEA consumers — right of withdrawal

EU/EEA consumers retain the rights granted by the Consumer Rights Directive. For digital content, you consent at checkout to immediate delivery and acknowledge that you thereby lose the 14-day right of withdrawal under Article 16(m) once download begins. Absent that consent, the 14-day right applies. DungeonStock's discretionary refund window above is offered in addition to that statutory baseline.

Subscriptions retain the 14-day right of withdrawal. EU/EEA consumers can exercise it at any time within the window via the withdrawal function in subscription settings: the subscription is cancelled immediately and the payment refunded in full (any Gold granted with the subscription is reversed).

Faulty or misdescribed content (statutory conformity)

Regardless of any waiver, EU/EEA consumers have statutory rights under the Digital Content Directive where content is defective, corrupted, or materially not as described. In those cases we will, as appropriate, bring the content into conformity, provide a proportionate price reduction, or issue a refund. Contact support@dungeonstock.com within 30 days.

Gold

Purchased Gold and Gold spent to redeem content are non-refundable, except where required by law — including the statutory conformity rights above and any valid withdrawal right. Gold has no cash value and cannot be exchanged for cash.